For the latest in web-based support, access the Synopsys Customer Support web site at: https://community.synopsys.com/s/welcome-to-the-synopsys-community.
To access a range of informational resources, services and support, as well as access to Synopsys experts, visit the Synopsys Customer Success portal at: https://community.synopsys.com/s/welcome-to-the-synopsys-community.
You can also contact Synopsys Support by:
- Email: community.manager@synopsys.com
- Phone: To reach us by phone, refer to the Contact Us section at the bottom of our support page to find your local phone number.
- Fax: +1 781.891.5145
Standard working hours: Monday through Friday 8:00 AM to 8:00 PM EST
Customers on the Enhanced Customer Support Plan are able to contact customer support 24 hours a day, 7 days a week to obtain Tier 1 support.
If you are reporting an issue, please include the following information to help us investigate your issue:
- Name and version of the plugin or integration product.
- Black Duck product name and version number.
- Third-party integrated product and version; for example:
- Visual Studio
- MSBuild
- TFS
- Artifactory
- Eclipse
- Jenkins
- Maven
- And others.
- Java version.
- Black Duck KnowledgeBase version, where applicable.
- Operating system and version.
- Source control management system and version.
- If possible, the log files, configuration files, MSBuild project files, or Project Object Model (POM) XML files, as applicable.