Synopsys Support

For the latest in web-based support, access the Synopsys Customer Support web site at:  

To access a range of informational resources, services and support, as well as access to Synopsys experts, visit the Synopsys Customer Success portal at:

To open a support case, please log in to the Synopsys Software Integrity Community site at

Helpful resources

Standard working hours: Monday through Friday 8:00 AM to 8:00 PM EST

Customers on the Enhanced Customer Support Plan are able to contact customer support 24 hours a day, 7 days a week to obtain Tier 1 support.

If you are reporting an issue, please include the following information to help us investigate your issue:

  • Name and version of the plugin or integration product.
  • Black Duck product name and version number.
  • Third-party integrated product and version; for example:
    • Visual Studio
    • MSBuild
    • TFS
    • Artifactory
    • Eclipse
    • Jenkins
    • Maven
    • And others. 
  • Java version.
  • Black Duck KnowledgeBase version, where applicable.
  • Operating system and version.
  • Source control management system and version.
  • If possible, the log files, configuration files, MSBuild project files, or Project Object Model (POM) XML files, as applicable.