For the latest in web-based support, access the Synopsys Customer Support web site at: https://community.synopsys.com/s/
To access a range of informational resources, services and support, as well as access to Synopsys experts, visit the Synopsys Customer Success portal at: https://community.synopsys.com/s/
To open a support case, please log in to the Synopsys Software Integrity Community site at https://community.synopsys.com/s/contactsupport
Standard working hours: Monday through Friday 8:00 AM to 8:00 PM EST
Customers on the Enhanced Customer Support Plan are able to contact customer support 24 hours a day, 7 days a week to obtain Tier 1 support.
If you are reporting an issue, please include the following information to help us investigate your issue:
- Name and version of the plugin or integration product.
- Black Duck product name and version number.
- Third-party integrated product and version; for example:
- Visual Studio
- And others.
- Java version.
- Black Duck KnowledgeBase version, where applicable.
- Operating system and version.
- Source control management system and version.
- If possible, the log files, configuration files, MSBuild project files, or Project Object Model (POM) XML files, as applicable.