Version 1.0.0
Refer to the following sections should issues arise during use of your Black Duck plugin instance.
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Tip: After major releases of Black Duck, check for updated versions of your Black Duck plugins and their installation prerequisites. Changes to the APIs, schema, and SDK versions may require updated versions of the integration plugins. |
Development and testing errors
If an error message is generated that states During development and testing the following errors were encountered, use the following solutions:
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- If you get a Not Found (404) - Not Found error message, then the request to the server is invalid. Contact your Black Duck technical account manager.
Error: Project Does Not Exist in Black Duck
If you try to use the Black Duck plugin integration, and you configure a job with a project and version, and that project already exists, but the current Black Duck user is not assigned to it, then the following errors display:
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Solution:
Assigning the current user to the existing project with this name resolves the issue.
If you have questions or find issues, contact Black Duck Software.
For the latest in web-based support, access the Black Duck Software Customer Support Web Site: {+}https://www.blackducksoftware.com/support/contact-support+
To access a range of informational resources, services and support, as well as access to Black Duck experts, visit the Black Duck Customer Success portal at: {+}https://www2.blackducksoftware.com/support/customer-success+
You can also contact Black Duck Support in the following ways:
- Phone: +1 781.891.5100, ext. 5
- Fax: +1 781.891.5145
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Support
For support issues, services, other resources, and contact information, refer to Synopsys support.
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| Customers on the Enhanced Customer Support Plan are able to contact customer support 24 hours a day, 7 days a week to obtain Tier 1 support. |
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