Synopsys Support

For the latest in web-based support, access the Synopsys Customer Support web site at: https://community.synopsys.com/s/

To access a range of informational resources, services and support, as well as access to Synopsys experts, visit the Synopsys Customer Success portal at: https://community.synopsys.com/s/

To open a support case, please log in to the Synopsys Software Integrity Community site at https://community.synopsys.com/s/contactsupport

Helpful resources

Product Getting Started Guides: https://community.synopsys.com/s/getting-started-with-synopsys
Product Training and Education: https://community.synopsys.com/s/education
Product Documentation: https://community.synopsys.com/s/synopsys-user-guides
Product Discussions: https://community.synopsys.com/s/synopsys-product-directory

Standard working hours: Monday through Friday 8:00 AM to 8:00 PM EST

Customers on the Enhanced Customer Support Plan are able to contact customer support 24 hours a day, 7 days a week to obtain Tier 1 support.

If you are reporting an issue, please include the following information to help us investigate your issue:

Name and version of the plugin or integration product.
Black Duck product name and version number.
Third-party integrated product and version; for example:
- Visual Studio
- MSBuild
- TFS
- Artifactory
- Eclipse
- Jenkins
- Maven
- And others.
Java version.
Black Duck KnowledgeBase version, where applicable.
Operating system and version.
Source control management system and version.
If possible, the log files, configuration files, MSBuild project files, or Project Object Model (POM) XML files, as applicable.